Refund policy

All sales are final.

We do not accept returns or exchanges for any reason, including change of mind, incorrect size selection, or ordering the wrong item.

Refunds

Refunds are only available if:

• Your order is cancelled by us.
• The item you ordered is unavailable.
• You receive the wrong item, size, or color.
• Your item arrives damaged or defective.

If you believe you qualify for a refund, contact us through our customer support email within 7 days of receiving your order. Please include your order number and clear photos of the item if requested.

Shipping Issues

We are not responsible for packages that are lost, stolen, or returned to sender because of an incorrect or incomplete address provided by the customer.

If tracking shows your package as delivered to the address provided at checkout, we are not responsible for the package.

Refund Processing

If your refund is approved, it will be issued to the original payment method. Please allow 5–7 business days for the refund to process.

Fraudulent or suspicious orders may be cancelled and refunded. We also reserve the right to cancel orders at our discretion.

By placing an order with Laveum, you acknowledge and agree to this Return & Refund Policy.